Information

Your order and the shipment of the corresponding item (or items) will be processed within 5 business days after payment. Orders received on Saturday or Sunday will be processed on Monday.

To cancel any order, write an email to info@angelhernandez.art within first 24 hours after payment. If you request the cancellation within this time you will obtain a full refund, once that time has elapsed, the Return Policy will apply.

Shipping Costs

All the items has FREE SHIPPING.

  • ART PRINTS A5 / ART BOOKS: Tracking code with information on arrival at the International Exchange Center. Signature is not required on delivery. 
  • ART PRINTS: Tracking code. Delivery to the recipient or a delegated person. Signature could be required on delivery.
  • ORIGINAL ARTWORKS: Tracking code. Delivery to the recipient or a delegated person. Signature could be required on delivery.

Tracking Shipping Information

After the shipment has been processed, you will receive by email the information with the tracking number.

Delivery Times

Estimated delivery times excluding Saturdays and Holidays:

  • Europe, United Kingdom: 5 – 10 days.
  • Africa, Asia, North America, South America: 15 – 20 days.
  • Oceania and Rest of the world: 25 – 30 days.

Items Shipped Separately

You could receive more than one shipment if your order includes items that are not compatible with the packaging type, dimensions or category, for example: an Art Print in a tube and an Original Artwork in an envelope will be sent separately. This does not affect the free shipping cost and a tracking number will be generated for every individual package. However, please note that delivery times may vary for every individual package and could be delivered on different dates.

Lost or Delayed Shipments

If a shipment exceeds the estimated delivery times, write us an email to info@angelhernandez.art to contact the parcel service as soon as possible and find a solution. Sometimes packages may take time to be delivered for reasons beyond our control, but we will be available to offer the necessary help in those scenarios.

Wrong Shipping Information

If the shipment is made to an erroneous or incomplete address written by you during the payment and the package is returned, you must pay any expenses that this could generate. We are not responsible for errors in addresses received to process shipments.

To avoid any damage during transport, items will be packed in carboard envelopes (for Art Prints A5, Art Books); carboard envelopes, semi-rigid covers and bubble films (for Original Artworks); or in rigid tubes (for Art Prints).

Before completing any order, be sure to review the descriptions that accompany every item to avoid receiving something you don’t fully agree with. The images that accompany every item are referential but very similar to what you will receive.

You have the right to request an item (or items) return process and decide whether to receive a refund (8.6.2) or a replacement (8.6.3).

Returns

Returns are only accepted within 14 days of receiving the package. Before making any return, contact us by email for more information about the process: info@angelhernandez.art. After agreeing by email the return, the item (or items) must be returned in its original condition and packaging without any damage, and a replacement or refund can be made.

  • You are responsible for the charges and costs of returns.
  • If the item (or items) arrive with any damage, we can only assume 50% of the total cost initially paid.
  • Unopened item (or items) received in good condition will be 100% refunded.
  • We reserve the right not to accept a return that does not meet these criteria.

Refunds

You can ask for a refund of your order for a valid reason, but refund times vary depending on when you do it:

  • If you cancel the order 24 hours after making the payment, an immediate refund will be managed according to the payment processor used and the time of this refund would be established by the payment processor.
  • If you returned an item (or items) and the return process has been completed, including the approval of a refund, the refund is made within 5 days in the same payment method.

Replacements

If you received a defective or damaged item (or items), we can arrange a replacement for you at no additional shipping cost. It is important that the report is made immediately with photos upon receipt of the package, sending an email to info@angelhernandez.art to start the replacement process.

Depending on the shipping area, additional fees may apply for import taxes or other considerations. These additional charges will be assumed in any case by the recipient of the shipped item (or items).

Textures, colors and other components of the originals artworks may vary from the images displayed on this site. Changes in light can also affect the perception of colors. All the art pieces displayed in this site are original artworks, signed with date and signature on the back. Imperfections in some pieces are part of the creative process and the result.

The reproductions of the drawings, illustrations and paintings for Art Prints or included in Art Books have been made with the greatest possible precision to preserve the original colors, textures and characteristics of the artworks. However, some original details could change or may not be visible due to the size adjustment for some formats.

The image rights of every artwork created by the artist Ángel Hernández and displayed in this site (Art Prints, Art Books, Original Artworks) FOR SALE or NOT FOR SALE, remains with artist Ángel Hernández and for any use, copy, reproduction or modification, an authorization from the author is necessary.

You may keep in contact by writing or emailing at the following address:

info@angelhernandez.art