Shop Terms
Processing Times
Your order will be processed within 48-72 hours after payment.
To cancel any order, write an email to info@angelhernandez.art within first 2 hours after payment. If you request the cancellation within this time you will obtain a full refund. It is not possible to cancel an order after it has been shipped.
Shipping Policy
SHIPPING COSTS & ESTIMATED DELIVERY TIMES:
Original Artworks
- Free Tracked Shipping For All Locations
Estimated Time 3-5 Days
Art Posters
- Tracked Shipping For All Locations €8
Estimated Time 5-10 Days
Fine Art Prints, Other Products
Tracked Shipping Cost Based On Location
- Italy: €6 (2-3 days)
- Europe: €10 (3-5 days)
- UK: €12 (5-10 days)
- America, Africa, Asia: €15 (10-15 days)
- Oceania: €18 (15-20 days)
Estimated Times Excluding Weekends and Holidays
TRACKING SHIPPING INFORMATION
After the shipment has been processed, you will receive by email the information with the tracking number.
ITEMS SHIPPED SEPARATELY
You could receive more than one shipment if your order includes items that are not compatible with the packaging type, dimensions or category. Please note that delivery times may vary for every individual package and could be delivered on different dates.
LOST OR DELAYED SHIPMENTS
If a shipment exceeds the estimated delivery times of 30 days, write me an email to info@angelhernandez.art to contact the parcel service as soon as possible and find a solution. Sometimes packages may take time to be delivered for reasons beyond control, but I will be available to offer the necessary help in those scenarios.
WRONG SHIPPING INFORMATION
If the shipment is made to an erroneous or incomplete address written by you during the payment and the package is returned, you must pay any expenses that this could generate. I am not responsible for errors in addresses received to process shipments.
Returns, Refunds & Replacements Policy
If the order does not meet your expectations or you receive a damaged product, you can request a return, refund or replacement writing to info@angelhernandez.art within 48 hours after delivery date, attaching photos/videos of the product and package you received.
In your return request you must indicate whether you wish to receive a refund or a replacement.
RETURNS
- Due to the typology of products, the limit period for returns requests is 14 days after the delivery date.
- Returns are not valid for manipulated packages or altered products.
- The product must be in its original condition and must be returned with adequate protection to prevent any damage.
- Customer will cover the return shipping cost unless the product is damaged.
REFUNDS
- Refunds apply to all products categories.
- Refunds are only issued once the product has been received and inspected.
- Refunds may be partial or not issued if the returned product shows signs of damage, manipulation, or alteration.
- Refunds will be made directly to the payment method used during the original purchase.
- Refunds times may vary from 5-10 days depending on the payment processor.
REPLACEMENTS
- Replacements apply to all products categories except Original Artworks.
- If the product arrives with any damage caused during production or shipping, you can request a free replacement at not cost.
- Replacement is valid only for the same product; it is not possible to exchange one product for another.
Packaging
To avoid any damage during transport, items will be packed with carboard envelopes, semi-rigid covers, bubble films, or in rigid tubes.
Payment Methods
During Checkout you can complete your payment using Credit/Debit Card, PayPal, Apple Pay, and Google Pay.
Invoicing
If you need a complete invoice of your order,please write to info@angelhernandez.art. Include in the email: Name, Surname, Address, City, Postal Code, Country, and your Tax Number / VAT Number (if necessary).
Prices - Additional Costs
All indicated prices are final prices. However, depending on the shipping area, additional charges may apply for import taxes or other customs considerations. These additional charges will in any case be assumed by the customer.
Original Artworks Characteristics
Textures, colors and other components of the originals artworks may vary from the images displayed on this site due to spatial or natural light that can change the perception of colors. All the art pieces displayed in this site are original artworks scanned at high resolution with an almost identical match between the physical and the digital version. Imperfections in some pieces are part of the creative process and assemble a narrative result of imperfect beauty. Original artworks are signed with date and signature on the back.
Fine Art Prints, Art Posters, and Other Products Characteristics
The reproduction of the drawings, illustrations and paintings as Fine Art Prints, Art Posters, or included in Other Products, have been made with the greatest possible precision to preserve the original colors, textures and characteristics of the artworks. However, some original details could change or may not be visible due to the size adjustment for some formats.
Copyright
The image rights of every artwork created by the artist Ángel Hernández and displayed in this site (Original Artworks, Fine Art Prints, Art Posters, Art Prints, Art Books, Calendars) FOR SALE or NOT FOR SALE, remains with artist Ángel Hernández and for any use, copy, reproduction or modification, an authorization from the author is necessary.