Your order will be processed within 5 business days after payment.

To cancel any order, write an email to info@angelhernandez.art within first 24 hours after payment. If you request the cancellation within this time you will obtain a full refund. It is not possible to cancel an order after it has been shipped.

SHIPPING COSTS AND ESTIMATED DELIVERY TIMES*:

• Italy: 9 EUR / 5 – 10 days
• Europe, United Kingdom: 12 EUR / 10 – 15 days
• North America, South America, Africa, Asia: 15 EUR / 15 – 20 days
• Oceania and Rest of the world: 18 EUR / 20 – 25 days

*Excluding Weekends and Holidays

FREE SHIPPING FOR ORIGINAL ARTWORKS:

• Original Artworks are shipped worldwide with UPS Express Mail and can be delivered in 3 – 10 days.

TRACKING SHIPPING INFORMATION

After the shipment has been processed, you will receive by email the information with the tracking number.

ITEMS SHIPPED SEPARATELY

You could receive more than one shipment if your order includes items that are not compatible with the packaging type, dimensions or category. Please note that delivery times may vary for every individual package and could be delivered on different dates.

LOST OR DELAYED SHIPMENTS

If a shipment exceeds the estimated delivery times of 30 days, write me an email to info@angelhernandez.art to contact the parcel service as soon as possible and find a solution. Sometimes packages may take time to be delivered for reasons beyond control, but I will be available to offer the necessary help in those scenarios.

WRONG SHIPPING INFORMATION

If the shipment is made to an erroneous or incomplete address written by you during the payment and the package is returned, you must pay any expenses that this could generate. I am not responsible for errors in addresses received to process shipments.

If the product does not meet your expectations or you receive a damaged product:

1. You can request a return and refund writing to info@angelhernandez.art within 48 hours of receiving the package, attaching photos/videos of the product and package and the reasons of return. 
2. Due to the typology of products, the limit period for returns requests is 14 days after the delivery date, not valid for manipulated packages or altered products.
3. The product must be in its original packaging and must be returned in good condition with adequate protection to prevent any damage.
4. Refunds will be made directly to the payment method used for the original purchase once the returned package is received. Refund times may vary from 5-10 days depending on the payment processor.
5. There is no replacement policy. If you want to purchase the same product again, you must create a new order.

To avoid any damage during transport, items will be packed with carboard envelopes, semi-rigid covers, bubble films, or in rigid tubes.

During Checkout you can complete your payment using Credit/Debit Card, PayPal or Satispay.

If you need a complete invoice of your order, please write to info@angelhernandez.art. Include in the email: Name, Surname, Address, City, Postal Code, Country, and your Tax Number / VAT Number (if necessary).

All indicated prices are final prices. However, depending on the shipping area, additional charges may apply for import taxes or other customs considerations. These additional charges will in any case be assumed by the customer.

Textures, colors and other components of the originals artworks may vary from the images displayed on this site due to spatial or natural light that can change the perception of colors. All the art pieces displayed in this site are original artworks scanned at high resolution with an almost identical match between the physical and the digital version. Imperfections in some pieces are part of the creative process and assemble a narrative result of imperfect beauty. Original artworks are signed with date and signature on the back. 

The reproduction of the drawings, illustrations and paintings as Art Prints, Fine Art Prints or included in Art Books have been made with the greatest possible precision to preserve the original colors, textures and characteristics of the artworks. However, some original details could change or may not be visible due to the size adjustment for some formats.

The image rights of every artwork created by the artist Ángel Hernández and displayed in this site (Art Prints, Fine Art Prints, Art Books, Calendars, Original Artworks) FOR SALE or NOT FOR SALE, remains with artist Ángel Hernández and for any use, copy, reproduction or modification, an authorization from the author is necessary.