Politique de remboursement

If your order arrives damaged or does not meet your expectations, please email info@angelhernandez.art within 48 hours of delivery. Include photos/videos of the product and packaging, and specify if you prefer a refund or a replacement.

RETURNS

• Time Limit: Requests must be made within 14 days of delivery.

• Condition: Items must be in their original, unaltered condition with adequate protection.

• Costs: The customer covers return shipping unless the item arrived damaged.

REFUNDS

• Process: Refunds are issued via the original payment method after inspection of the returned item.

• Terms: Partial refunds may apply if the item shows signs of manipulation or damage.

• Timing: Please allow 5–10 business days for the credit to appear.

REPLACEMENTS

• Eligibility: Available for all products except Original Artworks.

• Damages: If an item arrives damaged, a replacement will be sent at no extra cost.

• Policy: Replacements are for the same item only; no exchanges for different products.